Skip Hire Terms & Conditions

Effective Date: July 2026

1. Introduction

These Terms and Conditions apply to all services provided by Fawkes Recycling Ltd, Hopkinson Reclamation Ltd, Fawkes National Ltd, and RPM Fawkes Metals Ltd (collectively referred to as "the Company"). By placing an order for, or receiving, any products or services from the Company, the Customer confirms that they have read, understood, and accepted these Terms and Conditions.

These Terms and Conditions constitute the entire agreement between the Company and the Customer and supersede all previous agreements, understandings, representations, or arrangements relating to the services provided by the Company, unless otherwise agreed in writing by an authorised representative of the relevant Company.

2. Definitions

For the purposes of these Terms and Conditions:

• Company means Fawkes Recycling Ltd, Hopkinson Reclamation Ltd, Fawkes National Ltd, and RPM Fawkes Metals Ltd, individually or collectively as applicable to the services being provided.
• Customer means the individual, company, partnership, organisation, or other legal entity purchasing or receiving goods or services from the Company.
• Services means any products, services, works, collections, transport, waste management, recycling, processing, skip hire, metal recycling, brokerage, or other activities provided by the Company.
• Skip means any skip, container, roll-on roll-off (RoRo), bin, compactor, baler, or other waste containment equipment supplied by the Company.
• Hire Period means the agreed period between the delivery (or commencement of the Service) and the collection, removal, or termination of the Service.
• Site means the delivery, collection, processing, or service location specified by the Customer.
• Waste means any waste, recyclable material, scrap metal, or other material presented by the Customer for collection, transport, treatment, processing, recycling, recovery, or disposal.
• Public Highway includes any road, pavement, verge, footpath, or other public land maintained by a Local Authority or other public body.
• Applicable Legislation means all relevant laws, regulations, permits, environmental legislation, statutory instruments, and codes of practice governing the Services provided by the Company.

3. Booking and Acceptance

3.1 All bookings are subject to availability.

3.2 A contract is formed only when the Company confirms acceptance of the Customer’s order.

3.3 The Company reserves the right to refuse any booking without providing a reason.

3.4 Commercial account facilities are subject to approval by the Company’s Accounts Department. If an account application is declined, the Company reserves the right to require payment before delivery or cancel the booking.

3.5 Quotations are valid for the period stated and may be amended if disposal costs, landfill tax, legislation or permit charges change before delivery.

4. Delivery

4.1 The Customer shall ensure safe, suitable and unrestricted access for the Company’s vehicles at the agreed delivery and collection times.

4.2 The Customer is responsible for ensuring that the delivery location is capable of supporting the weight of the Company’s vehicle and the loaded skip.

4.3 Where a skip is placed on private property, delivery is made entirely at the Customer’s instruction and risk.

4.4 The Company accepts no responsibility for damage to:

• Driveways
• Block paving
• Tarmac
• Concrete
• Grass
• Kerbs
• Underground pipes
• Drains
• Utility services
• Manhole covers
• Landscaping

where such damage results from access requested by the Customer unless caused by the Company’s negligence.

4.5 If delivery or collection cannot be completed because access is obstructed, unsafe or unavailable, additional transport or waiting time charges may apply.

4.5 If delivery, exchange, servicing or collection cannot be completed because access is obstructed, unsafe or unavailable, or because the information provided by the Customer is inaccurate, incomplete or misleading (including, but not limited to, incorrect site access details, unsuitable ground conditions, restricted access, insufficient clearance or the presence of obstacles), the Company reserves the right to charge for any wasted journey, waiting time, aborted collection or delivery, and any additional transport or operational costs incurred.

5. Skip Location and Highway Permits

5.1 Skips positioned on a public highway or any land not owned or controlled by the Customer require a valid permit issued by the relevant Local Authority or other appropriate authority.

5.2 Where requested, the Company will arrange the necessary permit on the Customer’s behalf. Permit fees are additional to the skip hire charge and must be paid in advance unless otherwise agreed.

5.3 The Customer acknowledges that the approval, refusal or delay of any permit application is entirely outside the Company’s control and may take several working days.

5.4 The Customer shall comply with all conditions attached to any permit issued by the relevant authority and shall ensure the skip remains in accordance with those conditions throughout the hire period.

5.5 Skips placed on public highways may require safety lighting, reflective markings, traffic cones or other safety measures as required by the issuing authority. Any associated costs shall be payable by the Customer.

5.6 The Company reserves the right to refuse delivery where the necessary permit has not been obtained or where, in the Company’s opinion, the proposed location is unsafe or unlawful.

5.7 The Customer is solely responsible for providing accurate information regarding the proposed location of the skip and confirming whether the skip will be placed on private land owned or controlled by them, or on land requiring a Local Authority permit.

5.8 If the Customer advises that a permit is not required and it is subsequently determined that the skip has been placed on a public highway, public land, third-party land, or any location requiring permission or a permit, the Customer shall be solely liable for all resulting costs, including but not limited to Local Authority permit fees, Fixed Penalty Notices, enforcement action, fines, legal costs, removal costs, and any administration charges incurred by the Company. The Company accepts no liability for any losses, penalties or costs arising from inaccurate, incomplete or misleading information provided by the Customer regarding the placement location of the skip.

6. Hire Period

6.1 Standard skip hire is for a maximum period of 14 days, unless otherwise agreed.

6.2 Additional hire charges may apply where the skip remains on site beyond the agreed hire period.

6.3 The Customer shall notify the Company when the skip is ready for collection.

6.4 The Company will use reasonable endeavours to collect the skip promptly but collection times cannot be guaranteed due to traffic, operational requirements, adverse weather or circumstances beyond the Company’s control.

6.5 The Customer shall ensure that unrestricted access is available for collection throughout the hire period.

7. Customer Responsibilities

Throughout the Hire Period the Customer agrees to:

• Use the skip safely and lawfully.
• Ensure the skip is used only for lawful waste.
• Prevent unauthorised persons from using the skip.
• Prevent fly-tipping where reasonably possible.
• Keep the skip accessible for delivery and collection.
• Ensure waste does not protrude above the top edge of the skip.
• Not light fires in or near the skip.
• Not move or interfere with the skip.
• Ensure children are not permitted to play in or around the skip.
• Comply with all applicable environmental legislation relating to waste disposal.

7.2 The Customer remains responsible for the skip until it has been collected by the Company.

8. Permitted Waste

The Company accepts a wide range of non-hazardous waste suitable for recycling and disposal. The following materials may be placed in a general mixed waste skip unless otherwise advised:

Household Waste

• General household rubbish
• Paper and cardboard
• Plastic packaging
• Clothing and textiles (excluding upholstered furniture)
• Non-electrical household items
• Toys and general household clutter

Construction & DIY Waste

• Bricks
• Rubble
• Concrete
• Soil (small quantities only)
• Sand
• Wood and timber
• Doors and frames
• Tiles
• Plaster (excluding plasterboard)
• Bathroom suites including baths, sinks and toilets
• Kitchen units and cabinets

Garden Waste

• Grass cuttings
• Leaves
• Hedge trimmings
• Branches
• Shrubs
• Small quantities of soil

The Company reserves the right to refuse collection if unsuitable materials are placed within the skip.

9. Prohibited Waste

The following items must not be placed in any skip unless prior written agreement has been obtained from the Company.

Hazardous Waste

• Asbestos
• Chemicals
• Solvents
• Oils
• Fuels
• Paints and wet paint tins
• Pesticides
• Clinical or infectious waste
• Fire extinguishers
• Explosives or fireworks

Plasterboard

The following are strictly prohibited:

• Plasterboard
• Gypsum board
• Drywall

These materials require separate disposal in accordance with environmental legislation and must not be mixed with general waste.

Electrical Waste (WEEE)

• Refrigerators
• Freezers
• Televisions
• Computer monitors
• Large electrical appliances
• Commercial electrical equipment

Small household electrical items may be accepted only with prior agreement.

Gas Equipment

• Gas bottles
• LPG cylinders
• Propane cylinders
• Butane cylinders
• Gas heaters
• Gas cookers
• Any appliance containing gas

Automotive Waste

• Tyres
• Vehicle batteries
• Engine parts
• Fuel tanks

Upholstered Furniture (POPs Waste)

The following items require specialist disposal and must not be placed in a general skip:

• Sofas
• Sofa beds
• Armchairs
• Recliners
• Fabric dining chairs
• Office chairs
• Bean bags
• Cushions
• Upholstered garden furniture
• Mattresses

These materials are classified as Persistent Organic Pollutants (POPs) waste and are subject to separate disposal requirements.

Other Prohibited Materials

• Liquids of any kind
• Food waste in commercial quantities
• Medical waste
• Needles and syringes
• Japanese Knotweed or other invasive plant species
• Any waste prohibited by current environmental legislation

Additional Charges

If prohibited materials are discovered within the skip, the Company reserves the right to:

• Refuse collection until the prohibited waste has been removed.
• Remove and segregate the prohibited waste.
• Recover all transport, handling, treatment and disposal costs from the Customer.
• Apply an administration charge where additional processing is required.

10. Loading the Skip

10.1 From the time the skip is delivered until it is collected by the Company, the Customer is solely responsible for the safe use, loading, security and condition of the skip.

10.2 The Customer shall ensure that all waste is loaded safely and in such a manner that it remains fully contained within the skip at all times. Under no circumstances shall waste project above the top edge or sides of the skip, or be loaded in a manner that presents a risk during transportation.

10.3 The contents of the skip must be evenly distributed to ensure the load remains stable and safe for lifting and transport.

10.4 The Customer shall ensure that no waste, debris, liquids or other materials escape, fall, blow or spill from the skip while it remains on site. The Customer shall be fully responsible for any injury, damage, environmental pollution, highway obstruction, clean-up costs, enforcement action, fines or third-party claims arising from the escape of any material from the skip whilst it is in the Customer’s possession or under their control.

10.5 The Customer shall not overload the skip by weight or volume. The Company reserves the right to refuse collection of any overloaded or unsafe skip until the excess material has been removed to the Company’s satisfaction.

10.6 Where a wasted journey occurs because the skip is overloaded, unsafe, inaccessible, contaminated, incorrectly loaded or otherwise not fit for collection, the Company reserves the right to charge for the aborted collection together with any additional transport, labour, waiting time or operational costs incurred.

10.7 Heavy materials including, but not limited to, soil, concrete, bricks, rubble, stone and hardcore must only be placed into skips specifically intended for those materials and must not exceed the permitted carrying capacity.

10.8 The Customer shall ensure that the skip is not moved, dragged, lifted, relocated, tampered with or altered by any person other than the Company or its authorised representatives.

10.9 The Customer shall take all reasonable steps to prevent unauthorised access to, or use of, the skip and shall remain responsible for any waste placed into the skip by third parties during the hire period.

10.10 The Customer accepts full responsibility for ensuring that only lawful and permitted waste is deposited into the skip. The Customer shall indemnify the Company against all costs, claims, losses, fines, penalties, environmental liabilities and legal expenses arising from prohibited, hazardous, contaminated or incorrectly described waste placed into the skip.

10.11 If the Company considers that the skip has been loaded in an unsafe manner or that its collection or transportation would breach road traffic legislation, health and safety requirements or environmental legislation, the Company may refuse to collect the skip until the issue has been rectified. Any additional visits or delays shall be chargeable to the Customer.

10.12 The Customer shall indemnify and keep indemnified the Company against all claims, losses, damages, liabilities, costs and expenses arising from the Customer’s loading, use, misuse or possession of the skip, including but not limited to injury to persons, damage to property, highway incidents, environmental pollution, fly-tipping, escaping waste and any enforcement action taken by a Local Authority, the Environment Agency or any other regulatory body.

11. Ownership, Risk, Theft and Damage

11.1 All skips, roll-on roll-off containers (RoRos), bins, compactors, containers, equipment and any other assets supplied by the Company ("the Equipment") shall remain the sole and exclusive property of the Company at all times. No title or ownership shall pass to the Customer under any circumstances.

11.2 Risk in the Equipment shall pass to the Customer immediately upon delivery and shall remain with the Customer until the Equipment has been collected by the Company or its authorised representative.

11.3 During the hire period, the Customer is responsible for the security, safekeeping and condition of the Equipment and shall take all reasonable precautions to protect it from theft, vandalism, malicious damage, fire, flood, accidental damage, misuse, unauthorised use or removal, and any other loss or damage.

11.4 The Customer shall ensure that the Equipment is positioned in a secure location and, where reasonably practicable, within a secure compound, fenced area, gated premises or other suitably protected location. The Company accepts no responsibility for theft, vandalism or damage occurring where the Equipment has been left in an unsecured location at the Customer’s request.

11.5 The Customer shall not move, tow, relocate, modify, repaint, weld, drill, alter or otherwise interfere with the Equipment, nor permit any third party to do so, without the Company’s prior written consent.

11.6 The Customer shall not sell, hire, lend, sub-let, pledge, dispose of or otherwise part with possession or control of the Equipment.

11.7 If the Equipment is stolen, destroyed, lost, damaged beyond economical repair, contaminated beyond practical use, or otherwise rendered unusable whilst in the Customer’s possession or under their control, the Customer shall be liable for:

• the full replacement value of the Equipment;
• all transport, delivery, recovery and collection costs;
• repair costs;
• cleaning and decontamination costs;
• administration charges;
• loss of hire or loss of revenue suffered by the Company while replacement equipment is sourced;
• and any other reasonable costs incurred by the Company arising from the incident.

11.8 The Customer shall immediately notify the Company of any theft, attempted theft, criminal damage, fire, vandalism, accidental damage or unauthorised removal of the Equipment. Where a criminal offence is suspected, the Customer shall report the matter to the Police without delay and provide the Company with the crime reference number and any other information reasonably requested.

11.9 The Customer shall fully cooperate with the Company, its insurers, the Police and any regulatory authority in relation to the investigation of any loss, theft or damage.

11.10 The Customer shall not remove, obscure, alter or tamper with any identification plates, serial numbers, asset labels, tracking devices, Company branding or safety markings affixed to the Equipment.

11.11 Any damage to the Equipment, however caused (excluding fair wear and tear), including but not limited to impact damage, overloading, fire damage, contamination, corrosion, cutting, welding, crushing, unauthorised painting or misuse, shall be repaired at the Customer’s expense.

11.12 Where the Equipment is damaged by prohibited or hazardous waste, chemical contamination, hot ashes, burning materials, explosives or any substance likely to cause damage or require specialist decontamination, the Customer shall be responsible for all associated repair, replacement, transport, disposal and environmental costs.

11.13 The Customer shall indemnify and keep indemnified the Company against all claims, losses, damages, liabilities, costs, fines, penalties, legal expenses and consequential losses arising out of or in connection with the theft, loss, damage, misuse or unauthorised use of the Equipment whilst it remains in the Customer’s possession or under their control.

11.14 The Company’s failure to inspect the Equipment during the hire period shall not reduce or remove the Customer’s responsibilities under this Agreement.

11.15 Nothing in these Terms shall limit the Company’s right to recover any additional losses suffered as a direct or indirect result of the Customer’s breach of this Agreement, negligence or failure to take reasonable care of the Equipment.

12. Waste Ownership and Duty of Care

12.1 The Customer warrants that they are legally entitled to dispose of all waste placed within the skip.

12.2 The Customer confirms that all waste has been accurately described and does not contain prohibited or hazardous materials unless previously declared and accepted by the Company.

12.3 Ownership of the waste shall remain with the Customer until the waste has been collected and loaded onto the Company’s vehicle, at which point ownership transfers to the Company.

12.4 The Customer shall comply with all applicable waste management legislation, including their Duty of Care obligations under the Environmental Protection Act 1990.

12.5 Where waste has been incorrectly described or contains prohibited materials, the Customer shall indemnify the Company against all reasonable costs, claims, losses and disposal charges arising as a result.

13. Charges and Payment

13.1 Skip hire charges will be confirmed at the time of booking.

13.2 Unless otherwise stated, all prices are exclusive of VAT, landfill tax and any applicable Local Authority permit charges.

13.3 Additional charges may apply for:

• Highway permits
• Extended hire periods
• Failed deliveries
• Failed collections
• Waiting time
• Overloaded skips
• Prohibited waste
• Hazardous waste disposal
• Additional transport
• Replacement of lost, stolen or damaged skips

13.4 Payment terms are as follows:

Skip Hire, Trade Waste Collections, Containers and all other services: Payment is due within a maximum of 30 days from the invoice date, unless otherwise agreed in writing by a Director of the Company.

Waste Tipping Accounts (including all waste accepted at Company-operated facilities): Payment is due within 7 days from the invoice date. These terms are strict and apply to all tipping accounts unless an alternative agreement has been confirmed in writing by a Director of the Company.

13.5 The Company reserves the right to charge interest on overdue accounts and suspend services until outstanding balances have been paid

13.6 Where a business Customer fails to pay an invoice by the agreed due date, the Company reserves the right to charge statutory interest on the outstanding balance at the rate of 8% per annum above the prevailing Bank of England base rate, calculated daily from the payment due date until payment is received in full.

The Company may also charge the applicable statutory fixed compensation amount for each overdue invoice and recover any reasonable additional costs incurred in collecting the outstanding debt, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and any subsequent amendments or replacement legislation.

14. Liability

14.1 The Company will exercise reasonable care and skill in providing its services.

14.2 The Company shall not be liable for any delay or failure to deliver or collect a skip where such delay is caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, adverse weather conditions, vehicle breakdown, road closures, industrial action or Local Authority restrictions.

14.3 The Customer is responsible for ensuring that all waste placed into the skip complies with these Terms and all applicable legislation. The Customer shall indemnify the Company against any reasonable losses, claims, costs, fines or expenses arising from the disposal of prohibited or incorrectly described waste.

14.4 Except where caused by the Company’s negligence, the Company shall not be responsible for:

• Damage to private driveways, pathways, lawns or underground services where the Customer has authorised access.
• Loss or damage resulting from delays in delivery or collection.
• Loss of business, contracts, profits or income.
• Any indirect or consequential loss.

14.5 Nothing within these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability which cannot lawfully be excluded.

15. Changes to Services

15.1 The Customer may request changes to the agreed service, including additional collections, skip exchanges or changes to delivery dates.

15.2 The Company will use reasonable endeavours to accommodate such requests but cannot guarantee availability.

15.3 Any additional services requested by the Customer may be charged at the Company’s current rates.

15.4 Where a Customer requires fewer collections or a shorter hire period than originally booked, no refund shall be due unless otherwise agreed by the Company.

16. Cancellation

16.1 Bookings may be cancelled before the Company’s vehicle has been dispatched without charge.

16.2 Where the delivery vehicle has already been dispatched, the Company reserves the right to charge a cancellation or transport fee.

16.3 If collection cannot be completed because the skip is inaccessible, overloaded or contains prohibited waste, an additional collection charge may apply.

17. Termination

17.1 The Company reserves the right, at its absolute discretion and without prejudice to any other rights or remedies available to it, to suspend or terminate the provision of any Services or the hire of any Equipment with immediate effect where the Customer:

• breaches any provision of these Terms and Conditions;
• fails to make payment of any invoice by its due date;
• exceeds any agreed credit limit or has credit facilities withdrawn;
• provides false, misleading or incomplete information;
• places prohibited, hazardous, contaminated or unlawful waste within any skip, container or Equipment;
• overloads or uses the Equipment in an unsafe, negligent or unlawful manner;
• deliberately damages, alters, relocates or permits unauthorised interference with the Equipment;
• prevents or refuses the Company reasonable access to recover its Equipment;
• breaches any applicable environmental, waste management or health and safety legislation;
• or otherwise acts in a manner which, in the Company’s reasonable opinion, places the Company, its employees, its Equipment or any third party at risk.

17.2 The Company reserves the right to immediately suspend or terminate any hire agreement or credit facility where it reasonably believes that the Customer is experiencing financial difficulty or is unlikely to meet its payment obligations. This includes, but is not limited to, circumstances where the Company becomes aware that the Customer:

• has entered administration, liquidation, receivership, bankruptcy or any insolvency process;
• has ceased or threatens to cease trading;
• has entered into a voluntary arrangement with creditors;
• has County Court Judgments, winding-up petitions or statutory demands issued against them;
• has failed to pay other suppliers or creditors;
• has suffered a material deterioration in its financial position;
• or where the Company otherwise reasonably believes there is an increased risk of non-payment.

17.3 Upon suspension or termination, all sums owed to the Company, whether invoiced or not, shall become immediately due and payable without deduction, set-off or counterclaim.

17.4 The Customer irrevocably authorises the Company, its employees, agents and contractors, where lawfully permitted, to enter any land or premises where the Company’s Equipment is believed to be located for the purpose of inspecting, recovering or repossessing that Equipment. The Customer shall provide safe and unrestricted access and shall not obstruct or delay the recovery of Company property.

17.5 Where recovery of the Equipment cannot be completed due to obstruction, denial of access, unsafe conditions or any act or omission of the Customer, the Company reserves the right to charge all additional transport costs, wasted journeys, recovery costs, legal expenses, storage charges and any other reasonable costs incurred in recovering its property.

17.6 The Customer acknowledges that all Equipment supplied by the Company remains the Company’s property at all times, and no lien, retention of title or other right may be exercised by the Customer or any third party over that Equipment.

17.7 If the Equipment cannot be recovered because it has been sold, transferred, concealed, destroyed, abandoned, stolen, scrapped or otherwise disposed of whilst under the Customer’s control, the Customer shall immediately become liable for the full replacement value of the Equipment together with all associated recovery, administration, transport, legal and consequential costs.

17.8 Termination or suspension of the Agreement shall not affect any rights, remedies, liabilities or obligations that have accrued prior to the date of termination, all of which shall survive termination.

17.9 The Company’s decision to delay or refrain from exercising any right under these Terms shall not constitute a waiver of that right, nor prevent the Company from exercising it at any later time.

18. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• Severe weather
• Flooding
• Fire
• Industrial disputes
• Vehicle breakdown
• Road closures
• Government restrictions
• Changes in environmental legislation
• Revocation or suspension of environmental permits or licences

In such circumstances, the Company shall be entitled to extend the time for performance or suspend the affected services until normal operations can resume.

19. General Conditions

19.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer and supersede all previous agreements, negotiations, representations, understandings or arrangements, whether written or oral, relating to the Services provided by the Company.

19.2 No amendment, variation or waiver of these Terms and Conditions shall be valid unless made in writing and signed by an authorised Director of the Company.

19.3 If any provision of these Terms and Conditions is held by any court or competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed severed and the remaining provisions shall continue in full force and effect.

19.4 Any failure or delay by the Company in exercising any right, remedy or power under these Terms shall not constitute a waiver of that right, nor shall any single or partial exercise prevent any further exercise of that or any other right.

19.5 The Customer shall not assign, transfer, novate, subcontract or otherwise dispose of any of its rights or obligations under these Terms without the prior written consent of the Company.

19.6 The Company may assign, transfer, novate or subcontract any part of its obligations or Services to another company within the Fawkes Group or to an approved subcontractor without the Customer’s prior consent.

19.7 The Company reserves the right to amend these Terms and Conditions at any time. Updated Terms shall apply to all future orders and, where permitted by law, to ongoing Services following reasonable notice to the Customer.

19.8 Nothing contained within these Terms shall create or be deemed to create any partnership, joint venture, agency or employment relationship between the Company and the Customer.

19.9 The Customer confirms that it has not relied upon any representation, statement, promise or warranty made by the Company other than those expressly set out within these Terms and Conditions.

19.10 The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of contracts, loss of production, loss of goodwill or increased operating costs, except where such liability cannot be excluded by law.

19.11 The Company’s total liability arising under or in connection with the Services shall, to the fullest extent permitted by law, be limited to the total charges paid by the Customer in respect of the specific Service giving rise to the claim, except in cases of death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

19.12 The Customer shall indemnify and keep indemnified the Company against all claims, losses, damages, fines, penalties, legal costs, environmental liabilities and third-party claims arising from the Customer’s breach of these Terms, negligence, misuse of the Company’s Equipment, or failure to comply with applicable legislation.

19.13 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control, including but not limited to severe weather, flooding, fire, industrial action, fuel shortages, traffic restrictions, road closures, vehicle breakdowns, accidents, pandemics, war, terrorism, cyber-attacks, utility failures, acts of God, Local Authority restrictions, Environment Agency action, changes in legislation, closure of disposal or recycling facilities, or any other event beyond the Company’s reasonable control.

19.14 All notices required under these Terms shall be deemed properly served if delivered by hand, sent by first-class post, or transmitted by email to the last known address or email address provided by the Customer.

19.15 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the Courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with them.

19.16 The Company reserves all rights and remedies available under these Terms, at common law and under statute. Any rights or remedies provided within these Terms are cumulative and shall not exclude any other rights or remedies available to the Company.

20. Privacy

20.1 The Company is committed to protecting the privacy and security of all personal information collected in connection with the provision of its Services.

20.2 Any personal data provided by the Customer, or otherwise obtained by the Company, shall be collected, stored, processed and retained in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.

20.3 The Company may process personal information for purposes including, but not limited to:

• providing quotations, products and Services;
• administering customer accounts;
• processing payments and recovering debts;
• complying with legal and regulatory obligations;
• preventing fraud and criminal activity;
• managing health, safety and environmental obligations;
• improving its products and Services; and
• communicating with Customers regarding their account or Services.

20.4 The Company may share personal information where necessary with other companies within the Fawkes Group, insurers, legal advisers, debt recovery agents, credit reference agencies, regulatory authorities, Local Authorities, the Environment Agency, law enforcement agencies, and carefully selected service providers where required for the performance of the Services or to comply with a legal obligation.

20.5 The Company will retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or to satisfy legal, regulatory, accounting or insurance requirements.

20.6 Customers have the rights afforded to them under applicable data protection legislation, including the right to request access to their personal information, request correction of inaccurate data, request erasure where applicable, object to certain processing activities, request restriction of processing, and exercise their right to data portability, subject to any legal exemptions.

20.7 Full details of how the Company collects, uses, stores and protects personal information are available within the Company’s Privacy Policy, which is available upon request or via the Company’s website.

20.8 Nothing within this clause limits the Company’s right to retain or disclose information where required to comply with a legal obligation, regulatory requirement, court order, insurance investigation, fraud prevention activity, or the protection of the Company’s legal rights.

21. Governing Law and Jurisdiction

21.1 These Terms and Conditions, together with any contract or agreement entered into between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

21.2 The parties irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute, claim, demand or legal proceedings arising out of or in connection with these Terms and Conditions, any Services provided by the Company, or any contractual or non-contractual obligations between the parties.

21.3 Before commencing legal proceedings, the parties shall use reasonable endeavours to resolve any dispute through good faith discussions. Nothing in this clause shall prevent the Company from taking immediate legal action where necessary to recover outstanding debts, repossess Company property, obtain injunctive relief, protect confidential information, or enforce any other legal right.

21.4 The Company reserves the right to pursue recovery of unpaid debts, repossession of Company property, enforcement of contractual obligations and any other legal remedies available to it under common law, statute or equity.

21.5 The Customer shall reimburse the Company for all reasonable legal costs, debt recovery charges, court fees, enforcement costs, tracing costs and other expenses incurred by the Company in enforcing its rights under these Terms and Conditions, to the extent permitted by law.

21.6 Any rights or remedies available to the Company under these Terms and Conditions are cumulative and shall not exclude or limit any other rights or remedies available under statute, common law or equity

Document Approval

These Terms and Conditions have been reviewed, approved and authorised for use across Fawkes Recycling Ltd, Hopkinson Reclamation Ltd, Fawkes National Ltd and RPM Fawkes Metals Ltd.

Approved by:

Natalie Hirst
Chief Executive Officer (CEO) & Managing Director

Approval Date: 28 July 2026

This document supersedes all previous versions of the Company’s Terms and Conditions and shall remain in force until amended or replaced by a subsequent authorised version.